Mission 3 · The Service Activation Challenge
Go behind the customer promise into OSS: inventory, fulfilment, activation, assurance, ticketing, correlation and RCA.
⌘ CURRENT MISSIONMission launch
Stella🔊 VO
The customer sees problems. Your job is to find what connects them.
SERVICE ORDERAccepted from BSS
SO-883174
Fibre 500 + Voice
INVENTORYResource Lookup
Physical · logical · service
ACTIVATION STATEPending
● ○ ○ ○ ○
ASSURANCEMonitoring Ready
Fault · performance · SLA
NOC VIEWCorrelating
Tickets · RCA · remediation